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Now Shipping Across Canada

Guide

Our guide should help answer any questions you might have about our online shop. If we don't answer one of your questions here, or this is information overload, please don't hesitate to contact us

During COVID-19, please contact the office to setup a specific appointment to conform with Public Health's guidelines. Our Brick and Mortar is focused on medical and medical device emergencies at this time.

Try on frames before you buy

If you want to try on up to two frames before you buy them and add a prescription, then add the Try it First item to your cart. Adding this item to your cart indicates that we should not charge your credit card. However, we will charge your credit card if we don't receive the product back within 7 days of the checkout. We recommend a Consultation before you make a purchase because our expert staff will help you narrow your selection. Please also refer to our Returns policy.

During COVID-19, you can arrange a private appointment to try on frames at our Brick and Mortar location by contacting us.

Sending Rx and Measurements

  • In order to ensure that you receive the best quality of vision, we can only fill single vision (distance, near or intermediate) prescriptions online
  • Please email your valid prescription and pupillary distance measurement to neil.moser@insight-eyecare.ca

Rx Lens Guide

The stronger your prescription, the higher the lens index needs to be to keep your lenses as thin and light as possible. Confused? Book a consultation.

Index 1.5Index 1.6Index 1.67Index 1.74
For full plastic and metal frames
Rx < +/- 2.00
For any frame design
Rx < +/- 3.00 
For any frame design
Rx < +/- 8.00 
For full plastic and metal frames
Rx > +/- 8.00 

Transitions®

Fully clear indoors and even darker outdoors, this new generation of Transitions® lenses fade back to clear 3 minutes faster and darkens up to 30% faster than their predecessor. Transitions® Signature® GEN 8™ lenses block 100% UVA and UVB rays and block at least 20% of harmful blue light indoors and over 87% of harmful blue light outdoors.

Use the Transitions Virtual Try-On.

Premium Coating

Essilor's CRIZAL® FORTE UV coating is resistant to dust, static, smudge, scratch, water and protects your eyes from UVA and UVB rays.

Blue Light Filter

Essilor's CRIZAL® PREVENCIA® coating has all the top-performing qualities of Crizal® Forte UV with an added filter that removes 20% of harmful blue-violet light. The coating does have a bit of a reflective sheen to its outside surface, but is great for those who spend hours upon hours working with computer screens, smartphones and tablets.

Lens Colour

Essilor offers a variety of options for sun protection. These lenses come with a variety of Physiotints® that offer excellent colour perception just like clear lenses, and are available in a wide range of colours. For those who prefer additional protection from glare, Xperio® polarized lenses allow greater eye comfort, unmatched clarity of vision and truer colour perception compared to ordinary sun lenses.

Contact Lenses

In order to ensure the best quality of vision and fit, we will only sell you contact lenses if:

  • You are an Insight patient who has had an assessment with one of our optometrists. We will have your contact lens prescription on file.
  • You are a new client with a valid contact lens prescription from your optometrist. Your contact lens prescription can be emailed to fredmaier@insight-eyecare.ca

Our online shop offers 1 year and 6 month supplies of contact lenses because we can offer you the best pricing on these quantities. If you need a smaller supply, please contact us.

Taxes

  • All frames sold without prescription lenses are taxable.
  • All frames sold with prescription lenses are tax exempt because they become a medical device. At this time, our store will show the tax at checkout. However, we are manually processing each order and will not charge you tax. We will send you a final invoice that can be submitted to your insurance.

Insurance

  • We will send you a separate invoice from our online shop to submit to insurance
  • Do not submit our online shop's invoice because it will not have the information your insurance provider needs
  • If you need help with insurance submissions, contact us

Warranty

Please contact us if you have any warranty concerns.

  • 2 year manufacturer defect: chipping and coating breakdown that is not caused by damage
  • 2 month non-adapt: if you are not satisfied with your purchase for any reason, you can return the original purchase (must be in perfect condition) in exchange for another. You would need to pay the difference in price for a higher priced product or the difference would be refunded to you for a lesser priced product 
  • 2 month doctor change: if your prescription changes within 2 months, we will have new lenses made for you at no charge
  • Optical: 2 year manufacturer defect
  • Sun: 1 year manufacturer defect

Shipping

  • A signature is required due to the value of our products. Please ship your package to an address where someone will be present during the day. We will give you a tracking number.
  • We offer free expedited shipping on all orders over $500. Orders under $500 will have standard shipping rates apply.

Canada-wide Customers

We will be shipping via Canada Post.

Waterloo Region and Guelph Customers

If you would like to coordinate curbside pickup, contact us. Curbside pickups cost us less and help our small business operate during COVID-19.
 Do not come to our brick and mortar without an appointment.

Otherwise, we will be using a local courier, Onward Express.

Returns

Please contact us if you have any concerns with how we handle returns.

  • All lenses are final sale.
  •  As our lenses are custom surfaced and made to order, we do not offer refunds. However, you do qualify for a variety of warranties
  • You have (2) two business days to return your frame to a Canada Post Drop-Off for a full refund minus a $30 restocking fee.
  • There is a $30 Restocking fee on all returns (per order), unless you added the "Try it First" item to your cart. $30 will be deducted from your credit card return.
  • The frame must be in perfect condition. Any damage to the product will result in no refund. We understand shipping accidents can happen, so please take care to repack the frame with all the shipping materials.
  • A prepaid waybill will be e-mailed to you.
  • Drop off your order to a Canada Post location to get your tracking number. Do not place your return in a mailbox!
  • You have (2) two business days to return your frame to a Canada Post Drop-Off.
  • We will not charge your credit card unless we reach the 7-day credit card authorization period or the frame(s) are damaged.
  • Please add the "Try it First" item to your cart. Otherwise, you will be charged a $30 restocking fee.
  • If you keep one of the frames, we will charge your credit card for the frame you keep. If the other frame(s) are returned within (2) two business days and are undamaged, we will not charge you for the other returned frame(s). We will also not charge you $30 for the "Try it First" item in your cart.
  • The frame must be in perfect condition. Any damage to the product will result in no refund. We understand shipping accidents can happen, so please take care to repack the frame with all the shipping materials.
  • A prepaid waybill will be included with your order to make the return easier. 
  • Drop off your order to a Canada Post location to get your tracking number. Do not place your return in a mailbox!
  • If you return your frame after the (2) business days, we will offer an in-store credit. The credit can be used in our brick and mortar or online. However, the frame must be in perfect condition and returned within (10) ten business days.
  • If your frame is lost in shipping, but you have a valid tracking number, we will issue you a full refund.

Handle with Care

  • Use two hands to put on and take off your frames so as not to put undue pressure on a single hinge 
  • Putting frames on top of your head will stretch out the temples, making the frame wide and it will most likely become loose and slip down your nose
  • Every once and awhile it is a good idea to have all your screws tightened as they can become loose with wear over time. You can have a local optical do this for you or purchase our basic tool kit (coming soon) and do it yourself
  • Returning your frames to your case when you are not wearing them will help keep them protected
  • Self-adjustments are risky; it is always better to take them to a professional for a fitting 
  • Your lenses have an amazing coating, but they still need to be cleaned. A little bit of lukewarm water and dish soap can be used to give them a thorough clean. A quick dry wipe with the microfiber cleaning cloth provided is great for quick cleaning throughout the day. It is recommended that these cloths be washed and reused so that you are not continuing to spread debris around the lenses over time

Adjustments

  • If Insight is too far away for a frame adjustment, please locate the nearest licensed optical that carries the brand you purchased
  • Each brand website will direct you to their nearest preferred optical partner
  • We do offer basic tool kits for purchase (coming soon) that include Philips and flathead screwdrivers. We recommend making sure your screws are never loose!
  • If your frame has nosepads, we will include an additional set at no charge

Authorized Retailer

Insight Eye Care is an authorized retailer for high-end independent eyewear. We have permission from each brand to showcase their products on our website. All of our products are new and come with a manufacturer's warranty.

Insight Eye Care has the exclusive online retail rights to Bruno Chaussignand in Canada.

Gift Card

Shopping for someone else but not sure what to give them? Give them the gift of choice with an Insight Gift Card.

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Gift cards can only be used for our online shop. The gift cards cannot be used for in-store products or services.

Consultation

  • Choosing the right pair of glasses can be difficult even when you are physically inside a store. We offer consultation services to assist you in choosing the best pair of glasses for fit, function and fashion 
  • Request a consultation with one of our experienced Eyewear Consultants
Book a Consultation

Contact Us

519.885.2020

neil.moser@insight-eyecare.ca

49 Albert St.
Waterloo ON N2L 3S1

Brink & Mortar Website